Information

Availability

All orders placed through the Customer Service Team or on the Website are subject to availability and acceptance by VAN.

VAN reserves the right to change the assortment of items proposed on the Website and may limit from time to time the quantity of VAN products that may be ordered by a Customer in a single buying session.

The Customer Service Team and the product pages of the Website can provide you with information regarding products that are currently available for sale through those channels. You may also email the Customer Service team and a VAN representative will provide you with further information as to product availability and assist you with your purchase.

Acknowledgment of order

Once you have placed your order on the Website or through the Customer Service Team, you will receive by e-mail an Acknowledgment of Order acknowledging the details of your order along with the Terms of Service. This Acknowledgment of Order will contain an Order Number assigned by VAN. Please carefully review the Terms of Service upon receipt and make sure that you save the Order Number for any future enquiries regarding your order.

This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, VAN will conduct its usual security checks and then process your order.

Payments

Currency

The prices payable for goods that you order are as set out in our website. Our prices are in GBP£.

Online Payments

You may pay by credit or debit card, as indicated on the Website or through the Customer Service team. In addition to card payments on the website VAN takes payment via Apple Pay and PayPal.

When ordering on the Website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the Customer Service team your credit or debit card number, expiry number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).

All transactions are subject to validation checks and authorisation by the supplier. If the issuer refuses to authorise payment to VAN, you will need to contact your issuer directly to solve this problem, and VAN will not be liable for any delay or non-delivery.

Payment by Wire Transfer

You may pay by bank wire transfer orders placed through the Customer Service Team. Please do not forget to mention the order reference number in your bank wire transfer form.

After you place an order and select bank wire transfer as your method of payment, VAN will wait until your payment is received before processing your order. If the funds are not credited into our bank account within seven (7) working days after you have placed your order, this order will be cancelled.

VAN will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full amount mentioned in the Acknowledgment of Order before we process your order. Please note that some financial institutions may charge you a fee for using a bank wire transfer.

Care

Keep your pieces in their original VAN boxes to avoid exposure to environmental pollutants or harsh light. Please ensure that products are not dropped on hard services, stored with other jewellery or hard items. Pieces need to be treated with care.

We do not recommend the cleaning of jewellery with treated polishing cloths or brushes. Always dry your jewellery thoroughly after cleaning with a soft cloth.

We recommend using gold cleaning liquid at home to keep your pieces in their original condition. Where possible, it is best to have your pieces professionally cleaned by your local jeweller.

Please note pieces from the Darke Collection have black Rhodium plating on 18kt Yellow Gold, which has been treated for durability. Depending on how much you wear your jewellery you may want to take it for a professional clean and polish every 1-2 years.